8 Employee Training Programs for Cleaning Service Quality

Imagine you go to a restaurant, and the staff doesn’t know how to treat you, yet they behave with you. Would you prefer to go there again?

Of course not! Have you thought why this would happen? This happens because their employees are not fully trained. This can happen to your business, too, if your employees are not well-trained. 

Here, you require employee training programs for cleaning service quality to serve your clients better. This is compulsory for your brand. Without it, you will lose your potential clients. So, if you want to be successful in your journey, read this article.

Let’s get started!

Why You Need Training For Cleaning Staff

If your employees are not trained, they will never serve you as you want. They won’t be able to satisfy your clients, and their work will only be considered a waste of time and products. As a result, you will fail to meet your clients, losing client rates. 

However, your employees can’t work without proper training, and you must spend more money to balance the loss of your clients and your company; poor training results in poor customer experiences, higher rates of errors, and low-quality work.

Therefore, you need to know how to effectively train your employees from the time they walk through your doors if you want to save labor costs, have a competent workforce, more satisfied clients, and lower attrition.

We have compiled the best and most efficient cleaning crew training advice to ensure your team provides outstanding customer service and generates repeat business.

Read How to Upsell Cleaning Services to Existing Clients

8 Employee Training Programs for Cleaning Service Quality

Cleaning staff training necessitates a comprehensive strategy.  Each employee must learn about the company’s requirements, culture, expectations, and the specifics of their position to design the most successful training program for their cleaning business.

Here’s a list of our 10 expert programs for training your cleaning staff.

1. Use an Employee Training App for the Best Results

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You face the risk of many human errors and needless expenses if you continue to operate your business using pen and paper or endless Excel spreadsheets.

Remember, when making the switch to a digital onboarding and training app:

• Because digital training keeps crucial knowledge in one convenient place, cleaners prefer it.
• Courses can be personalized and made interactive. Provide your employees with personalized training programs they may finish from their phones. Include digital badges and any file formats you require, which is why so many cleaning businesses are using digital onboarding and training procedures.

For example, you can take Connecteam. 

Take Connecteam, for example. Managers and owners of cleaning businesses may ensure that staff development and training are effective and timely with the help of this all-in-one employee training software.

No matter where they are, all cleaners can be reached from a single location through digital training. Workers don’t have to download or print any documents, and you may monitor their development and finish training on topics like:

• Health and safety training
• Proper use of hazardous materials
• Equipment usage
• Maintenance of equipment and resources
• Knowing how to perform cleaning in restroom care, carpet care, general office cleaning, etc.
• You can also set deadlines for training programs, see who hasn’t completed their courses in time, and send your cleaners reminders and notifications to ensure that no vital knowledge falls through the cracks.

You can also make a comprehensive knowledge center with readily available safety materials. This eliminates the need for your cleaning staff to follow up with incessant phone calls or texts by enabling them to get answers to questions right away.

Also, Learn 5 Best CRM Software for Cleaning Businesses

2. Onboard Before You Train

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It is crucial to remember that the first stage of any professional training program is onboarding. At the initial meeting, provide your staff with all the information they need to know, including the company’s standards, expectations, culture, and daily obligations.

When you recruit a new employee, you must explain his role and your expectations for his performance. It is better to tell them what you want before spending money on them. 

You can impactfully hire new cleaners with Connecteam’s staff onboarding app, ensuring they are up to speed as soon as possible.

3. Utilize Microlearning for Better Retention

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Long, drawn-out in-person training sessions are a thing of the past. They are not only costly and utterly ineffectual, but they are also challenging to coordinate.

Training delivered in brief, bite-sized chunks has the most significant impact. Why? Because knowledge delivered in shorter chunks has a far higher chance of being retained by employees.

This teaching approach, known as microlearning, substitutes brief informational bursts delivered through various media for lengthy, drawn-out training sessions. 

Your workers will retain material better, stay interested, and avoid boredom if you use bite-sized modules and various media, such as videos and quizzes.

4. Keep it Interactive

Create videos, quizzes, and digital badges to maintain employee engagement throughout training. Videos help with memory. Videos are an excellent teaching tool since the human brain processes images 60,000 times faster than text!

Here’s an illustration of how a course part may be organized:

Suppose you wish to instruct your trainees on the most crucial cleaning supplies, their functions, and the surfaces they are most effective on.

You may include a video of a seasoned employee discussing their experiences with each product rather than just providing the details. Ask them to explain how to use them in ways that a new hire could find helpful.

After that, incorporate a brief, vibrant presentation outlining the functions of each product. Lastly, include a multiple-choice test to assess newly hired staff members’ understanding.

Also, Read How to Start a Speciality Cleaning Business

5. Take Advantage of Forms and Checklists

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Each module should have a training checklist, which you may save in your employee training software. To enable people to cross things off as they go, each checklist might contain the details and procedures they need to finish in that module.

Another tool you may use to help staff with their training is a form. For instance, to find out how staff members feel about training and what they would improve, utilize forms to collect feedback.

Forms and checklists can also be used to improve your in-app training process in the following ways:

• Checklists, such as a “New Employee Checklist,” to help mentor trainees
• Give trainees samples of actual, on-the-job checklists to demonstrate what they must accomplish throughout each shift.
• Forms to collect personal data, such as contact details and dietary preferences
• Compliance forms for background checks and security checks
• Order and agreement forms for employee uniforms

6. Create an Employee Handbook and Refer to it Often

Your cleaning crew can benefit from having an employment handbook since they can consult it if they have queries or issues.

Make an effort to keep it brief, direct, and updated frequently.

The employee handbook can be uploaded to the knowledge base if you’re utilizing Connecteam, allowing your staff to access it instantly anytime needed.

Make sure to include the following in your employee handbook:

• Company History
• Company mission, values, etc.
• Company hierarchy & contact information
• HR procedures like calling in sick, requesting time off, etc.
• Payroll information
• Review of key training components
• Health and Safety 
• Potential damages management 
• Employee expectations, code of conduct, etc.
• Dress code
• Resignation and termination

Regularly update the employee handbook and add material as needed.

7. Keep the Lines of Communication Open

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Communication may be more challenging when your cleaners are learning on the job. Keeping business and personal messages apart enables employees to contact you at any time and promotes a positive work-life balance.

New hires can contact you throughout their workday with any training-related queries, and you can communicate with them via instant messaging. You may also set up group chats if you wish to speak with several employees at once.

Additionally, the employee directory contains each employee’s contact details, allowing them to email or call their coworkers if necessary.

Also, Read Best Green Cleaning Certification for Businesses 

8. Train in Customer Service

When providing cleaning staff training, don’t just concentrate on performance indicators. Encourage and support your cleaning crew to establish a personal rapport with customers instead. No, the complete life story of the customer is not necessary for your team to know. To assist in guaranteeing recurring business, ensure your staff is perceptive and aware of the requirements and expectations of your clients.

Soft skills include many of these traits: 

• Communication skills
• Creative thinking
• Work ethic
• Adaptability
• Teamwork
• Decision-making
• Positivity and motivation
• Problem-solving
• Time management
• Conflict resolution and flexibility

Your cleaning job training should include soft skills as well as strategies for providing outstanding customer service, such as:

• Noting customer preferences and communicating them to the group
• Having responses to frequently asked queries by customers (a FAQ feature in your training software is helpful in this regard)
• Responding promptly to consumer inquiries or phone calls
• Allow time between jobs to reduce the likelihood of arriving late or having to leave early for a cleaning task.
• Put on the appropriate uniform.
• Possess all the tools and equipment you’ll need, plus a backup.

Conclusion

Employee Training Programs for Cleaning Service Quality are compulsory for a successful business. Without making your employees aware of all these requirements, you can’t grow. If you seek help regarding this, you can easily approach our experts!

FAQs

What are the methods of training used for cleaners?

Detailed Step-by-Step Guide For Training For Cleaning Staff

• Comprehensive Onboarding.
• Core Cleaning Skills Development.
• Specialized Techniques and Equipment Handling. 
• Quality Control and Standards Compliance. 
• Continuous Learning and Skill Upgradation.

What are the 7 training methods?

The seven methods of training in sports are:

• Continuous training.
• Fartlek Training.
• Circuit Training.
• Interval Training.
• Plyometric Training.
• Flexibility Training.
• Weight Training.

What are the 4 principles of training?

The acronym SPORT can be used to remember the main principles:

• Specificity.
• Progressive.
• Overload.
• Reversibility.
• Tedium.

What are the four key areas of training?

Training Program Goals: 4 Key Areas to Consider

• Performance Incentives.
• Employee Development.
• Process Improvement.
• Technology Efficiency.